Userfeel – Website Testing. A Complete Guide for Beginners

Userfeel is an online platform for testing website and mobile app interfaces. It allows you to identify which design elements need improvement, as well as find out where users may experience inconvenience. This service provides access to a huge database of testers, the ability to add an unlimited number of questions to tasks, and supports testing on different devices. Let's consider the main functionalities of Userfeel.

Main features

The testing process on Userfeel is simple. First, you need to choose a product to test (a website or a mobile app), enter its URL and come up with a name. Then, you set demographic settings: region, gender, device type and language in which testers will respond. After that, you create scenarios and questions.

Features of the platform

• Unlimited number of questions for each test.
• The platform supports more than 40 languages.
• Ability to leave comments in real time.
• Various demographic filters (country, age, gender, device type, experience level).
• Large base of testers (more than 1 million participants).
• Testing on different operating systems.
• Teamwork capability (several users can work with one account).
• Transcription of voice responses.
• Video reactions from testers.
• Ability to add your own video files.

A unique feature is the opportunity for anyone to become a tester and earn from $3 to $30 per test. To do this, you need to register in the "Earnings on tests" section.

Userfeel is a powerful tool that provides comprehensive testing, thanks to its diverse capabilities, support for multiple languages, and integration with video and transcriptions.

Required software

To participate in the testing, you need to download free applications for your PC or mobile devices. Software is not required to create tests, but it will be useful for better work with the results.

When is the payment made?

If you use the platform as a performer, payment for tests is made after the task is completed and approved by the customer. If you represent the customer, testing is paid in advance. Prepayment is also suitable for those who plan to conduct many tests in a short period of time.

Userfeel is a great way to get valuable feedback from real users and improve product interfaces.

How does Userfeel work?

For 1 credit, you get a 20-minute video showing a tester using your site or app, answering your questions and completing tasks. You set the demographics of the tester yourself to make sure they match your target audience in terms of age, gender and location. This will allow you to better understand their problems, doubts, hesitations and needs, as well as the errors they may find.

Where do testers come from?

Userfeel.com has a team of over a million testers from over 40 countries, including the USA, Canada, UK, Australia, Germany, France, Italy, Spain, etc. An important feature is that in non-English speaking countries, testers can often speak not only their native language, but also English, which allows for bilingual testing.

Tester registration and profile

To get started, you need to register on the site. Anyone can become a tester, provided they have the necessary technical means, time, and a desire to earn money.

The test can last from 5 to 60 minutes and can be taken on computers, tablets, or smartphones. The test usually takes 20 minutes and the reward is $10.

What equipment is needed to work as a tester?

To test websites, you will need a computer with a Windows or Mac operating system, or a mobile phone or tablet. If you are using Windows, the OS version must be Windows 8 or later.

Your device must also have a microphone: either built-in, like most devices, or external. If you need to buy an external microphone, even the cheapest one, which costs about $2, will do.

Do I need to use my real name and address when testing?

You can use fictitious data during execution. It is important not to use real credit cards, home addresses, social security numbers, phone numbers, or passwords. As for email, since some services require authentication, you can create a separate email address just for testing.

What language should I speak during the test?

You must speak the language of the test. You will be sent tasks in your native language, and sometimes in another language that you have specified in your profile. You are not required to speak languages that you do not know or speak well enough.

What data do I need to provide when registering?

When registering as a tester, you will need to provide basic demographic information: age, native language, and level of online experience. This is important because Userfeel clients often want to test with different profiles depending on their requirements. Your personal data (name, surname, email) will not be shared with third parties.

How to find and complete a test task?

The initial task that new testers may be asked to complete is a qualifying test. It is required to check the presence of a microphone and the ability to clearly express their thoughts during the tasks. This test is the basis for assessing the initial rating, which will affect the ability to participate in paid usability tests and the frequency of their completion. It is important to note that there is no fee for the qualifying test.

When are the tests held?

All tasks available to testers are sent in messages on their profiles in the system. Testing can be available at any time, regardless of day or night. If a tester does not have time to take the test after receiving the notification, the task will be transferred to another participant. Failure to complete the tests does not affect the rating and does not have negative consequences.

Payment for work on Userfeel

After passing the free introductory test, the payout is as follows: $3 for a 5-minute test, $10 for a 20-minute test, $20 for a 40-minute test, and $30 for a 60-minute test. You receive your payout after approval, which takes about a week, in your Userfeel account. From there, you can transfer the funds to your PayPal account at any time. If you don't have a PayPal account, you can create one at www.paypal.com.

Benefits of working at Userfeel

Userfeel makes it easy to identify the difficulties, doubts and needs of the target audience. It is not just about fixing errors, but a deep understanding of all moments of interaction. No subscription is required, and an undisclosed number of test questions are provided at no additional cost.

The platform provides a number of advantages that distinguish the tool from others:

• Screening: To ensure you get feedback from testers who are exactly what your target audience is looking for, you can choose demographics. You can also customize questions to filter users, such as asking if they have made a purchase on your site.
• Teamwork. Each team member can add annotations to the video and classify issues by their type: usability, error, general observations, or comments.
• Highlighting videos. The perfect way to present your testing results to your team is to create a short video that demonstrates the most important issues. Userfeel allows you to quickly put together a video without much time and you can upload it locally or directly to your YouTube channel as a private video, ready to publish.
• Sharing: Annotate and quickly share key video content with your team.

Disadvantages and tips for beginners

On the Userfeel platform, there may be only 1-2 tests in a few months. In this sense, other platforms look better - there are much more projects. However, it is worth noting that those resources pay less, while on Userfeel for 20 minutes of conversation you can get up to $10, which is the standard rate for the platform.

Disadvantages:

• First, you must pass a qualification test, which can be checked within two weeks.
• There are few invitations. This mostly depends on the information provided in the profile.
• Invitations may arrive at night. If you don't respond in time, your spot will be taken by another participant.
• Before testing a website or application, they are asked to fill out a preliminary questionnaire. If you indicate something that does not suit the customer, you will not be allowed to take the test;
• There are almost no options for withdrawing money through payment systems. To withdraw funds, you must use PayPal.

However, Userfeel has another problem: you may not pass the screening. That is, projects are quite rare, and the chance of getting into the test is not yet guaranteed. And the most annoying thing is that after completion, the result may be considered poor quality.

To reduce the likelihood of such a scenario, it is worth carefully looking for problematic points on the customer's website or application during testing, constructively pointing out shortcomings, etc.

No excessive flattery or thoughtless praise - this will definitely not ensure payment. However, you should not criticize indiscriminately. Companies expect objective criticism. In your reports, you should note what can be improved by replacing one element with another, as this will make the process more convenient. It is important to do this from the perspective of an ordinary user, without trying to create the appearance of an expert.

Frequently asked questions

The main question users ask during the process is the reason why the test was denied payment. There are several reasons why you may not be paid:

1. You have not completed all the tasks. Make sure you are trying to follow all the necessary instructions.
2. You did not express your thoughts into the microphone while walking through the task. Speak your thoughts as you complete the tasks so that the customer can understand your thought process.
3. The sound quality was poor. Make sure your microphone is working properly and you are speaking clearly and without unnecessary noise before you begin.
4. There is background noise. Choose a quiet place to walk and leave pets and children in another room while recording.
5. You are using multiple monitors and the wrong one was recorded. Check that Userfeel is recording the correct monitor with the browser and also check the preview.
6. You received a phone call during the mobile test. Before you begin, put your phone on Do Not Disturb mode to prevent phone calls while you are taking the test.
7. Your demographic information is incorrect.
8. You are using a VPN or similar technology that may make verification difficult.

Which countries have the most orders?

The platform does not implement any special specifications regarding geolocation indicators. The user can be located in any country in the world. The main requirements are the availability of equipment, appropriate software, and fulfillment of resource requirements.

Today, several demographic data options are offered for user selection:

• Sex.
• Age.
• Country of residence.
• Language.
• Internet proficiency level.

In total, the resource unites over 1 million users from 40 countries around the world, including Ukraine. To get started, you don't need to have specific knowledge and experience. In addition, the platform has all the training manuals in video format in order to quickly get started and get your first tasks.

Is it possible to test mobile applications?

The platform allows you to test prototypes and mobile apps created with tools like Figma, Invision, or any other prototyping system. To do this, simply enter the prototype URL as the starting URL for your test and make sure that this link is accessible to everyone.

Userfeel is a powerful tool for testing websites and mobile applications that offers a huge number of opportunities for entrepreneurs, designers and developers. The platform allows you to get valuable feedback from real users, providing detailed information about interface interaction problems. With extensive customization options and a large base of testers from around the world, Userfeel is a versatile and effective solution for evaluating user experience.